BioTeen Natural Kaolin Clay Powder – Gentle Mineral-Rich Clay for Face & Skin Care (100 g)

Last updated: January 2026

At Fresh Essential, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and ship orders.

1. Shipping Locations

• We currently ship across India

• International shipping is not available at this time

2. Order Processing Time

• Orders are processed within 1–2 business days after successful payment

• Orders placed on Sundays or public holidays will be processed on the next working day

3. Shipping & Delivery Timeline

• Estimated delivery time: 3–7 business days

• Delivery time may vary based on:

  • Shipping address

  • Courier partner

  • Weather conditions or unforeseen circumstances

Fresh Essential is not responsible for delays caused by courier companies or external factors beyond our control.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout

• Free shipping may be offered on selected products or order values (as per ongoing offers)

5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS

• You can track your order using the provided courier partner link

6. Delivery Attempts

• Courier partners usually make 2–3 delivery attempts

• If the delivery fails due to incorrect address or unavailability, the order may be returned to us

• Re-shipping charges (if any) will be borne by the customer

7. Damaged or Missing Items

If you receive:

• A damaged package

• Missing items

Please contact us within 48 hours of delivery with clear photos/videos at info@freshessential.in.
We will investigate and resolve the issue as per our Return & Refund Policy.

8. Incorrect Address

• Customers are responsible for providing accurate shipping details

• Fresh Essential is not liable for delivery failure due to incorrect or incomplete address

9. Order Status Updates

Order updates such as:

• Order confirmation

• Shipment confirmation

• Delivery status

will be shared via email or SMS.

10. Contact Us

For any shipping-related queries, feel free to contact us:

Fresh Essential
 Email: info@freshessential.in